REFUND POLICY
This refund policy has been designed to offer customers a clear understanding of the process and criteria to follow in the event that they are not satisfied with their purchase. FAB is committed to open and transparent communication at all stages, ensuring that each customer feels supported and heard. The criteria set out allow for a fair assessment of each request, ensuring that each case is treated with the attention it deserves.
By setting specific guidelines, FAB seeks to balance consumer protection with its commitment to quality and service. This approach not only strengthens the relationship of trust between the store and its customers, but also fosters an environment of responsibility and mutual respect. Ultimately, the goal is to provide a shopping experience that meets and exceeds expectations, turning each customer into a brand ambassador.
REFUND REQUESTS
Customers who are not completely satisfied with their purchase have the option to request a refund. It is essential that this request is made within 15 days of receiving the order. To facilitate the process, an email should be sent to FAB customer service, including the order information, the reason for the request, and any additional details that may be relevant.
PRODUCT CONDITIONS
FAB is committed to accepting returns of products that are in original condition. This means that items must be unused, with all original tags and packaging intact. Any product that shows signs of use, damage, or alteration will not be eligible for a refund. This policy ensures that every customer receives products in perfect condition.
EVALUATION OF APPLICATIONS
Once the refund request has been received, FAB will proceed to evaluate each case individually. This process includes reviewing the condition of the product and the veracity of the information provided. FAB reserves the right to accept or reject the request based on these criteria, always seeking to be fair and equitable in its decisions.
If the request is approved, the refund will be processed within 7 to 10 business days. The amount will be returned to the same payment method used during the purchase. It is important to note that processing times may vary depending on the bank or payment method.